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Business Profile

Wedding Venue

Lakeview Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Venue.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told and promised many things the company did not follow through with. They broke the contract agreement by not holding up their end of the agreement. After all the issues from the venue i went to bed crying on my wedding night.
    I received an email stating they were keeping my deposit. I have emails with the owner ******** *****, who doesn’t seem to care how she didn’t uphold her part of the contract. My damage deposit 2000.00 and the Venue cost was 8500.00.
    Toilet repair
    - septic system needs to be pumped out and they put that cost on us. The bathrooms were shut down around 10pm due to overflowing and coming out showers and tubs.
    Smoking out the designated area
    - the venue is outside, my guest used the designated area
    Biohazard cleaning
    - we had a guest puke on the Terrance, I would say about 95% of it was cleaned up by my bartender who was also puked on. There was mention of more puke but no photos.
    Admin fee
    - never got an explanation
    Vac truck
    - never got an explanation
    What the venue promised and said but I never got
    - glamping tents with bedding, my guests had blankets but no sheets or pillow cases.
    - On the rehearsal night before I asked to have grass cut they said they would and never did.
    - Access to kitchen, but when bartender went to get a spoon she was told “no it’s not in the contract”
    - Was told I would have 4 staff and only had 2
    - Was told by the owner and another staff through email I didn’t have to worry about cleanup. I a bridesmaid go ask the staff to clean up as my guests were cleaning their own plates.
    - Rehearsal I was told I would have a big trough to keep drinks cold, day of wedding nope we didn’t get.
    - *** couldn’t have coffee
    - Ice we were told there was ice to purchase on site, they “ran” out of ice and it took me over 45 mins to find a staff member to even be able to ask.
    - Bride and groom glamping tent was told I would have power, heated blankets and coffee in the morning I had none of it.

Lakeview Events is NOT a BBB Accredited Business.

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