Reviews

Review Details

• Review fromAustin W

  Date: 06/09/2024

  5 stars
  I can truly say these is one of the best and biggest store I was in. I was looking for a saddles. The ower think his name was ***** he helped me look at a few saddles and was not pushy or any thing I was impressed and yes I'll be back

• Review fromLynn M

  Date: 27/07/2023

  1 star
  We went to Irvine’s to buy a saddle, had it all ready by the door and were about to pay and the owner came in. He spoke to the girl at the till and told the girl he was putting the saddle back. My husband went to see what the problem was and he was really mad that my husband asked if that was the best price they could do. The owner proceeded to point at my husband in the face and yell that he was not going to sell him the saddle. He said “Does it look like I need to sell you this saddle?”. He said my husband insulted him and he wouldn’t sell him a saddle. This was all yelling with everyone in the store listening and our grandson watching as well. I couldn’t believe how he was yelling and flying off the handle. We left with nothing and will never go back. It was a disgusting display that made me nauseous.

• Review fromdi g

  Date: 16/05/2023

  1 star
  ******** ***** **** **. Took my money for a product that wasnt in stock. 3 months later I have progressed from requests to threats of negative review. They have still refused to refund me money I paid for a product that they do not have. Disgusting behavior

• Review fromDeb M

  Date: 07/12/2022

  2 stars
  I have been told if I state my complaint about Irvine’s Tack and Western Wear, the owner (Scott Irvine) would contact his lawyers and have me charged with slander. This was stated in writing. He also called me a ******** Troll for suggesting I’d write about my experience at his store on Facebook. I explained that writing the truth is not slander. (In fact writing about an experience is correctly called ‘liable’ if it was untrue.) But it’s not untrue - it is unkind! What I’m writing is a Customer Complaint which is backed up by his, and his staff’s, written messages to me. I had a sad experience this fall. I bought a horse, Danny, in September and sadly he died from colic on Halloween. In preparation for winter, I bought two winter blankets and a rain sheet for him from Irvine’s. I tried them on Danny to be sure they fit but, sadly, never had a chance to use them. They are brand new and in their original packaging. I contacted the store, initially by phone and later in writing, and was told I didn’t meet their 7-day return/refund policy. They said they’d offer an exchange or credit but I replied since I no longer had a horse I didn’t need anything. I could also use the refund to pay the vet clinic that tried to save my horse’s life. I asked if they’d make an exception under these circumstances. The answer was “No”. Scott Irvine said if they allowed refunds it would “mess up their inventory and computer system”. I have to wonder how a credit or exchange would not affect these systems. This rigid 7-day return policy could be changed if Irvine’s chose to be compassionate or even good business people. I think people should be aware of this policy and the lack of consideration given to me - and orobably others, by Irvine’s.