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Business Profile

Home Renovation

Prestige Renovations & Maintenance Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Renovation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We came into contact with Prestige Renovations on May 24, 2022. We were in contact periodically through text/email/calls/at site regarding a build of an addition on the home we were looking to purchase. He provided us with a contract on June 16th that we signed for the work. On June 30, my bank direct deposited $29, 307.08 to Prestige Renovations, based on his banking information provided to me. This amount was previously agreed upon per contract to cover his deposit and the deposit for ***** **** **** per their provided quote. ****** (Prestige) then sent me an emailed receipt that he had received the deposit in full, and then provided a screen shot of an etransfer indicating he had paid our deposit out of the transferred amount-to ***** **** **** to commence foundation work. Following June 30, I did not hear from ****** and sent a message to him July 6, inquiring about the work start date. He sent a reply July 9 indicating that **** **** would likely come the 20th and he would try to get out sooner to do the landscaping. I did not hear from him again, even though I have tried numerous times to text/email/call.
    On August 2, I called ***** **** ****, to inquire on start date, as I had not yet contacted them personally. They indicated that they too had not heard from Prestige professionally since June 30(date of money transfer), and that they were trying to locate me due to no contact information outside of site address regarding start of construction. All parties remain unable to reach him. He is not responding to email/call/text.
    Essentially, he has taken $29307.08 from me and is now unreachable.

Prestige Renovations & Maintenance Inc is NOT a BBB Accredited Business.

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