We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hunting Gear

Rough Country Outfitting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hunting Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I booked a 7 day guided moose hunt for our honeymoon in October 2021. Under the contract laid out we were expecting full meals, warm tents, and at least a bathroom. Our meals consisted only of perogies and hot dogs (our contract stated we had a cook in camp, yet we had to do all the cooking if we wanted to eat) we didn’t find out they had a toilet box hidden in the bush until the very last day of our hunt to use, and the guide did not have enough wood to heat the tents. Nor did the guide have a working chainsaw, which caused us to sacrifice half a day to drive to town an hour away, find a new chain, and then cut firewood. The owner of the outfitter was not there *** ** *****. His head guide was there and two other guides that have never been to the area before. The head guide had to leave due to ******* ******* after the first day. A third guide was brought in to fill the gaps, again another guide that had never been to the area before. There was apparently a jet boat that none of the existing guides knew how to drive, nor even knew it’s exact location. *** ***** ***** *** ******** ** *** **** ****** ************* ******** ***** *** ****** **** ********* ********* *** *** **** ** **** ** ******** **** **** ******** **** ****. ** *** *** *** ** **** **** **** ***** *** ***** ** **** ********* ** *** ** *** ** ** *********** *** **** ***** *** ****** *** ** ***** We contacted ***** to come up with a resolution. He said he couldn’t do that and wouldn’t take responsibility for hiring unqualified, inexperienced and unvetted guides or for the inferior product that was offered. So instead he specified instead of giving us money he would be willing to give us a half priced mule deer hunt instead for 2022. Which we agreed to, and since then **** ***** has ghosted us and will not respond to texts or emails.

Rough Country Outfitting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.