We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wedding Supplies

Weddingstar Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:30/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with RUSH shipping AND shipping INSURANCE through wedding star. The carrier selected by wedding star either failed to deliver the package at all or failed to deliver the package in the secure electronic location advertised as the only place to leave packages at the property ******* the carrier, is well aware of this requirement). Because I purchased insurance, wedding star undertook the obligation to INSURE delivery of the order through its selected carrier. wedding star has refused to offer a refund or replacement and their customer service representative is ******** and ********* me. I have not been provided a copy of the chat transcript but the communication ******** took place after the *** agreed to process a replacement. Then afterwards, several hours later, sent an argumentative email in defense of ****** When I protested to her behavior, she ********** to, and did in fact, cancel the replacement. She is refusing a refund.

    Business Response

    Date: 30/08/2022

    I have looked through all the correspondence with the customer *********************** and have found she was offered a replacement order to be sent out and an *** delivery of September 2, 2022 by ******* in customer service and that the original shipping costs of $27.99 would be refunded as the customer stated that ***** didn't follow the shipping instructions for her apartment building and the customer hasn't received the package.  She was also offered if the *** of the replacement won't work for her we would refund the original order but the customer insisted that we needed to rush the order overnight, but we unfortunately don't have this shipping option to her area it would take 2-3 business days to arrive after leaving us and we couldn't guarantee delivery with the courier ***** once it leaves our warehouse if going to the same address and having to leave at locker storage of customers building.  After contacting ***** for confirmation of delivery for the customer, ***** responded back to ******* by email confirming the package was delivered to customers address ***************************************************************** and released in the locker storage area at apartment building, the customer was informed the package was delivered and to check with her building locker area and the replacement order would be cancelled with no refund due to the order being delivered by *****.  I have ******** the email directly from ***** to ******* in our customer service.  ********************** is willing to refund the customer in full of $262.85 original paid for order transaction number *************** as per customers request in her complaint with no further contact.  I will have the refund request to our accounting department ASAP which will be processed during business hours tomorrow August 31st, 2022 if that is confirmed with the customer. 

    Customer Answer

    Date: 31/08/2022


    Better Business Bureau:

    To say that I requested next day shipping is a demonstrably false inaccurate statement  the reason the replacement was pulled was due to the ****** of ************************* ion an apparent fit  never once did I request overnight shipping  however to put dealings with this shady business behind me, Ill accept a full and complete refund with NO more contact from *************************


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Weddingstar Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.