Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Future Kids Daycare and Afterschool care broke their contract with me when their staff failed to notify me that my son had not been picked up from his school bus on September 4, 2024, and further failed in their duty to notify myself when my son was unable to be located on date of same. My child was in essence missing for over an hour and the staff at the centre have no explanation as to why they failed to notify me, did not notice my son's absence, and my son has not been in their care since. The owner is now threatening me with collections action with false allegations of "missing payments" and as of today's date is still continuing issuing threats of police involvement.

  Business Response

  Date: 18/09/2024

  Hello,
  

    I am writing in response to the complaint and false allegations against Future Kids Daycare & ************* I have uploaded the emails from the parent as to when busing will begin for her child Kholten *******. I also uploaded the investigation summary provided by ********** licensing that was investigating this alleged incident. I also have confirmation from the school that her child was not on a bus Sept 4, 2024.
  
  This incident has been fabricated by *******, she has been trying to black mail the daycare in providing her a refund for childcare fees for September 2024 that she did not pay. She is also been harassing us through emails, to get a refund for a one time registration fee at time of administration that is non- refundable. As you can see her tone from the email she sent us that she has provided to you. 
  

  I have already advised her that we do not take from families deposits at our Centre. We only charge a one time non refundable $100 registration fee and I have provided the registration form stating this at the top of the registration form. 
  
  We have blocked ******* ******* from sending us emails as she has been harassing staff, calling them names, yelling at them and claiming the centre stole her child's shoes. 
  

  As stated in our Terms of Agreement that the parent provide us a one month termination notice. The childcare fee for September 2024 is $525 that has not yet been received. 
  
  After review of her accounts she is owing September 2024 of $525 fee, and it will be sent to collections as we will not interact with ******* *******.
  

  Please be advised that we do not tolerate disrespect, threats and harassment from clients or false allegations against our staff or Centre. If her harassment continues we have already consulted with our Business Lawyer and we will take action.

  Kind regards,
  Hend Shelkamy Ali
   Program Manager
   Future Kids Daycare & After School
   Address:**********************************************************
   E-Mail: *********************************************************************************************************
   Phone: **************
   Phone :**************