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Business Profile

Antique Dealers

Old Strathcona Antique Mall

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Antique Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July ** 2024 I attempted to buy a antique motorcycle license plate with the price tag of $* on it. At the till I was informed the price tag was wrong and that it was actually $**. They refused to honor the price listed on the item stating it was a vendor issue and that they would have to contact the vendor to see if the price would be honored and not the current price of $**. The store should be held accountable to ensure the product is sold at the lowest price listed on the item and not the highest price on the item

    Business Response

    Date: 19/07/2024

    This is a follow-up to your one star ****** review which we replied to in early July.

    The customer states that there was a $* tag as well as a $** tag on the item. The $* tag did not have a vendor number on it which allows us to credit the correct vendor. Our policy is that a tag with a vendor number on it is the correct tag. We did offer to call the vendor to see about a discount and maybe they would honor the $* tag. The customer declined and they put the item back in the booth.  We have had people in the past put lower tags on items to try to get a discount, hence our policy to only honor the tag with the vendor number on it.

    Customer Answer

    Date: 19/07/2024

     
    Complaint: ********

    I am rejecting this response because: the law clearly states advertised price, there is no stipulation on vendor numbers or other information. The price was advertised as admitted by you as $* therefore it is your responsibility to honour it.

    Sincerely,

    *****************

    Business Response

    Date: 19/07/2024

    We offered to possibly rectify the situation; the customer refused

    a Blank price tag with no vendor information is obviously not one of our store tags; we offered to attempt to clear up this issue but the customer refused. We cannot be held responsible for a blank tag with an apparent price on it which anyone could have attached to any item

    The $* tag was obviously way below market value but we offered to contact the owner; again, the customer refused. A cynic could potentially consider that perhaps this customer attached the tag themselves hoping to get a ridiculous deal?

Old Strathcona Antique Mall is NOT a BBB Accredited Business.

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