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Business Profile

Athletic Apparel

Jumplete

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of socks from Jumplete November 11th. They say they shop on 2-5 business days and I would be notified at time of shipping. I have received no notification. I sent multiple emails asking for updates with no response. They say a person will respond within 24 hours. Still nothing.

    Business Response

    Date: 02/12/2022

    Good Evening,

    Thank you for bringing the above issue to our attention. We take great pride here at Jumplete when it comes to customer service. The original email from the client about the delayed order was missed by and we take accountability for that, we are internally working on improving our customer service to prevent this from happening in the future. Per the attachment above we have fully refunded the customer as of today when the complaint was filed, of course this should have happened previously when the customer had emailed our customer service, but this was obviously missed, and we do apologize. We also reached out the customer via social media and apologized for the mix up.

    We will continue to work hard to ensure this type of issue does not happen again here at Jumplete. Thank you for your time and please reach out if you have any further questions.

    Thanks,

    The Jumplete Team

     

Jumplete is NOT a BBB Accredited Business.

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