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Business Profile

ATVs

Gateway Power Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ****** ******* 72V Purple June 11, 2023. Speedometer issue returned on June 26, 2023. July 15, 2023 went in to business to inquire. July 20, 2023 call that speedometer would arrive in 10 days. July 20, 2023 requested a refund. Was told speedometer would be in the following week. Aug 4, 2023 went into business to inquire as no communication. Told spedometer came in and now a controller issue. Aug 4, asked for a refund. Aug 4, 2023 was to receive a phone call by 6:00 PM with a resolution. August 9, 2023 still no communication. They have the ****** ******* and I want my money back as the summer is almost over and I have not been able to ride it. There is no communication on their part or a resolution. I am done. Took back to be be repaired there was 35 KM on it and has not been registered.

    Customer Answer

    Date: 22/08/2023

    Complaint ID # - 20447873 - I was able to get a full refund. However this company is not credible at all.

  • Initial Complaint

    Date:30/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    mY SON PURCHASED A EBIKE. wHEN WE GOT IT HOME IT DID NOT WORK PROPERLY. TOOK BACK TO STORE TO GET FIXED AND WAS TOLD A COUPLE DAYS OIT WOULD BE READY. A WEEK LATER WE CALLED THREE TIMES AND GOT HUNG UP ON EVERY TIME. ATTENDED STORE AND WAS ADVISED IT WOULD BE ANOTHER WEEK. REQUESTED REFUND. THEY ADVISED NO REFUND WOULD BE GIVEN UNTIL THE BIKE WAS FIXED. THAT IS NOT MY PROBLEM. ALSO ADVISED THAT WOULD BE INSTORE CREDIT EVEN THOUGH THEIR RETURN POLICY IS WITHIN 30 DAYS. i WANT A REFUND IMMEDIATELY. STAFF WAS EXCEPTIONALY RUDE TO THE POINT THEY EVEN WERE YELLING AT MY HUSBAND AND CALLED HIM AN ******* ETC.

Gateway Power Sports is NOT a BBB Accredited Business.

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