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Business Profile

Auto Lube

Mr Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep disappointment with the service I received from your establishment. Despite not having received an invoice yet, I am compelled to bring to your attention the troubling encounter I had with one of your employees during a recent tire change and oil change appointment. Approximately an hour after my visit, I received a phone call from your employee who informed me that there was an issue with the filter. Given that I was unable to engage in a conversation at that moment, I politely requested him to contact an alternate phone number. Shockingly, he refused to accommodate my simple request. Furthermore, I sought clarification regarding the potential additional costs associated with the required repairs. To my dismay, your employee declined to provide an estimate, leaving me in complete uncertainty about the financial implications of the situation. In an attempt to seek professional guidance, I asked for his suggestions, but he abruptly terminated the call without offering any assistance or explanation. This unprofessional and aggressive behavior displayed by your employee has left me extremely dissatisfied and concerned about the status of my vehicle. As a result, I respectfully request the immediate intervention of a manager to address this matter promptly. I trust that you understand the significance of providing exceptional customer service and rectifying any lapses in order to maintain a positive reputation. I sincerely hope that you take my complaint seriously and take appropriate measures to prevent such incidents from recurring in the future. I eagerly anticipate a swift resolution to this issue. Please contact me at your earliest convenience to discuss the steps you plan to take.

Mr Lube is NOT a BBB Accredited Business.

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