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Business Profile

Brew Pub

Polar Park Brewing Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fiancé ***** and I signed a contract on May 3rd 2022 to hold our wedding at Polar Park Brewing Company on July 8th 2023. This day we sent a deposit of $2887.50 to the business.
    On August 20th I came across a post on social media stating that Polar Park Brewing had been shut down. I confirmed this myself by driving to the business, and saw an eviction notice on the door.
    The business had never reached out to us letting us know they had cancelled our booking. We have asked the owner *** twice for our deposit back via e-mail, and he gave us vague answers like, "we are working on it" and "we will be receiving investments next week to go towards deposits." - this was in September. We did not receive our money back.
    Yesterday when we e-mailed again, we got an automatic response stating that the e-mail was no longer valid. I have reached out to them again on social media with no response.
    We are looking to get this large sum of money back, and do not know where to start.
    Thanks.

Polar Park Brewing Company is NOT a BBB Accredited Business.

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