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Business Profile

Bridal Shops

The Wedding Gallery and Bridal Plus Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 16 2024 I purchased a wedding dress from The wedding Gallery and bridal plus boutique in ****************. Paid in full and was told my dress would be in March 14 2025. I contacted her a week after expected due date. She said dress still wasn't in and would be in that Friday. Didn't reach out to me on that Friday so I contacted them again and was given another date. Contacted her April 17th and was told it would be jn the following Thursday april 24th. No call again called the 24th was told it wasn't in and would be in the 25th. Was again met with dress wouldn't be in until Tuesday april 29th. Has not answered calls and has no dress for me. My wedding is August 1 2025 and I still need the dress to have alterations. The associate i had bought the dress from name is ***** ******. I live out of ******** so cannot just go to store to resolve. At this point I want a refund in full. She has not responded to emails or phone calls at this point.

    Business Response

    Date: 14/05/2025

    Dress arrived the same day she filed complaint and picked it up the next day.  

    Customer Answer

    Date: 14/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Kayla Buffalo

The Wedding Gallery and Bridal Plus Boutique is NOT a BBB Accredited Business.

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