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Business Profile

Car Dealers

Town and Country Motors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a sled at this dealership for $14000 on Dec 14/23, was told it had items on it that it did not, was told it was inspected by a mechanic and got the mechanics inspection list which states everything as “good”. Was told it had 497miles but after taking it to a mechanic of my own found out it did not. There was parts worn out on the sled that do not wear out at 497 miles, there was actually $6656.95 worth of issues that were found to be wrong with it (that were marked as “good” by their mechanic) before I even got to ride it. I picked it up from the mechanic on Jan 3 and have been reaching out to the dealership since then to get reimbursed for these issues and I keep getting told I’ve forwarded you’re email to my boss and the latest is I’ll let my boss know to get a hold of you asap. It is now January 12th and I still haven’t heard back about reimbursement to settle these issues. I am just looking for the payment of the repair bill and not to buy the sled back but no one will get back to me. It’s been a month since I bought this sled and haven’t put 1 mile on it because it was being repaired till Jan 3rd.

  • Initial Complaint

    Date:24/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello my name is ***** I am speaking on behalf of my father because he's not very computer orientated. I tried too make a complaint about a business on the website but it says the address is incorrect. There has been a few people judging by the reviews on google that have had the same problem as my father with this business and they don't seem to want too help us out with the damages. The damage to what they sold us is over $7000 and according too the place we took it to get fixed it has been this way since before we bought it the reviews as well have had similar issues as we are. I was wondering if you could help us out as my dad is retired and the vehicle already costed a lot the repairs are almost devastating Thank you so much in advance sincerely *****

    Business Response

    Date: 03/06/2023

    It has been over six months since the sale of the vehicle and we no longer hold liability for any damages or repairs incurred during that time. Thank you. 

    Customer Answer

    Date: 05/06/2023



    Complaint: 20099342



    I am rejecting this response because: we bought a summer vehicle at the end of summer and only put less then 200 km on it don't matter how many months ago we bought it it wad broken from the day we got it !



    Sincerely,

    ************* ******

Town and Country Motors is NOT a BBB Accredited Business.

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