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Business Profile

Carry Out Food

Fat Frank's Bigger Better Bite

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2022 my wife and I went to eat at the Terra Losa location of Fat Franks.

    We were served hot dogs that were clearly old and drier than the buns. We tried to return our food, which was almost entirely uneaten, and we were told to leave our contact info for a refund.

    After a week of waiting we received no refund. I tried to call the corporate office, but was greeted with a very hostile individual.

    I explained to him that I had video of the incident, but was not going to post a review if we could simply get our money back.

    He took severe offence to that, and accused me of blackmailing him over $35. Then proceeded to say I was simply not worth his time and hung up on me.

    This is not only potentially a health hazard (I did report to health authorities) but they are also stealing from people. Serving old food, or food that is not being stored properly, and then refusing to reimburse the customer for such a critically sub-par product. I have never experienced such overt indignity and even hostility from a company before as a paying customer.

Fat Frank's Bigger Better Bite is NOT a BBB Accredited Business.

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