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Business Profile

Clothing

Good Luck Sock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Good Luck Sock's headquarters and its corporate-owned locations. To view all corporate locations, see

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Good Luck Sock has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a subscription for a friend and their system entered the wrong shipping address. I HAVE MESSAGED THE COMPANY MANY TIMES AND NO ONE RESPONDS.

    • Initial Complaint

      Date:06/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on December 3. I was sent an email that *** had shipped this order but was not given a tracking number. This was supposedly sent via **** I have sent 3 followup emails as to the status of my order but hav had no response. My order number is *****.

    • Initial Complaint

      Date:02/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7 I placed an order for a pair of socks. Received a confirmation email for order #***** and a payment of ***** was taken from my bank account. Part of that payment was for 5-8 day shipping. In the 12 business days since my item has still not been shipped. I have reached out to the company 3 times with out response. The last contact attempt was 12/18/24, and I requested a refund.

    • Initial Complaint

      Date:16/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a "sock of the month" subscription for my husband in October. He has only received one pair of socks to date. I have tried to follow up and have not received a response. I had initially asked when they ship the subscriptions, just in case I needed to be patient due to the Canada Post strike, but no answer. Their site indicates they're now using a Canada Post alternative, but still no answer on our subscription. At this point I have tried contacting them via email, contact form on their site, their online chat on their website, and via ******** Messenger. No response.

    • Initial Complaint

      Date:11/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four items from this company. It's been longer than the shipping time they gave me. This was a christmas gift. I have reached out to them multiple time on both emails they have listed, ******************************* and ************************************ I also reached out to them on FB Messenger and saw they read my messages with no response. I started to get worried when I notice people commenting on their FB page saying they didn't get there orders either. I would like my money back from them! This is a fraudulent company and highly disappointed. I have multiple emails reaching out to them, if you need them.

    • Initial Complaint

      Date:18/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order at the Good Luck Sock website on December 29th, 2023 and received my package on 1/13/2024. I opened it, and it wasn't even close to what I ordered. I attempted to reach out to them more than once about the error on 2 different email addresses soon after the discovery. That was almost 7 days ago from the time this complaint was filed. They still haven't responded.

    • Initial Complaint

      Date:26/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: November 23, 2022
      Amount of money I paid: $151.77
      What I was suppose to recieve: I paid for the 'sock of the month club' as a gift for my nephew. To date, he has recieved 1 pair of socks and that was back in DEcember, 2022.
      Order #: *****

      I tried to contact the business; they only have email, no phone #. I've sent 3 different emails; have not gotten any response. I've got the same gift for 2 other family members in years passed without a problem. I get promotion emails so I know they are still in business.

      $151.77 for 1 pair of socks is absurd.

    • Initial Complaint

      Date:11/12/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on November 26, 2022. I accidentally ordered the wrong size, I filled out their form as specified on the Contact Us page for Returns/Exchanges on November 28. I also sent them a DM on the Good Luck Socks ******** sent an email to their sales team and an email to their questions team. I have not received any kind of follow up by email or phone. It is now December 11, 2022. This company falsely advertises their Return/Exchange policy. Their website states that you need to contact them within 10 days of purchase to make a return or exchange. Now I am stuck with a gift that can't be used. I am now requesting a full refund as I am seriously dissatisfied with the lack of service received.

    Good Luck Sock is NOT a BBB Accredited Business.

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