Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:13/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Vanguard Collection Agencies LTD choose to represent vehicle-mechanics who have no corroberating paperwork contrary to the laws of Alberta. Vehicle-mechanics will use Vanguard Collection to harass innocent people with invoices created out of thin air.
Business Response
Date: 14/12/2022
We received an account from a client who did some repairs for a customer. We contacted the debtor and he advised the account was in 'dispute'. The account is now on hold pending further response from our client.
The customer is obviously upset that a collection agency contacted him, however this is standard procedure.
Customer Answer
Date: 14/12/2022
Complaint: ********
I am rejecting this response because:Vanguard Collection threatens peoples credit histories on the whim of vehicle-mechanics without providing proper documentation or contracts. Vanguard Collection is obviously upset that as standard procedure I require by law the proper documentation and contracts. Therefore, before Vanguard Collection can victimize another person with a similiar circumstance, I ask that Vanguard Collection review the laws of Alberta governing the behavior of vehicle-mechanics.
Sincerely,
****** **********
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