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Business Profile

Concrete Contractors

Concrete Replacement Experts Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

This profile includes complaints for Concrete Replacement Experts Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Concrete Replacement Experts Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1) Job: contract to remove and replace residential driveway - July/2024 2) Expected quality work for the price charged (NOT the case at all!) - Driveway Not driven on at all for 31 days!! Cracking within first few days, unsightly brushing, some form of spray (water-based sealant) very poorly and unevenly applied...leaving blotches all over, discovered a greater than 1 inch shallow area/swale caused by a lack of cement applied. These are only a few examples of the poor workmanship. 3) Poor communication between owner and crew hired to do the work (Sub-contractor)4) Poor workmanship but owner not taking any responsibility for the crew "he" hired!5) No returned calls, no returned texts, NO answers, NO repairs 6) when we accidentally ran into him at a local store, all he had were EXCUSES....said he would come by and look at our driveway. And as per contract it states they are to return to do protective sealer before the end of 28 days...now has been 31 days - NO SIGN of him!7) During the final cleanup the crew washed some of the mud and debris down the street and our neighbors had to shovel and dispose 8) Their pamphlet states: - 75% to 85% of concrete failures are man made and how they avoid them - they guarantee workmanship.... (really???)9) President/Owner of Concrete Replacement Experts has informed us (today) Aug 12/2024 the final sealer will be applied at a later date....

    • Initial Complaint

      Date:08/08/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid in full to have concrete replaced and they never completed job. They have blocked my phone number and email

    Concrete Replacement Experts Inc. is NOT a BBB Accredited Business.

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