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Business Profile

Condominiums

Blueprint Condominium Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 1, 2023 Sold our condo and moved out on August 15, 2023. September 1, 2023 condo fees were taken from our account. I called on September 5, 2023 after the long weekend and was told there were number of clients that had this happen to. I was told that we would be put on the list to be refunded our fees back as we were no longer the owner. I was also told that all NSF and overdraft fees will be taken care as it will show that it was their issue with the Bank. I have called a number of times with the same answer that this will be taken care of and to date monies have not been returned. I called again last week and was told that the money would be in my account by the October 6th. I am still waiting The Company was quick to take the money out but very slow on returning it. I also know from he new owner that they have not had any fees taken out of their account yet. At least the condo fees were not taken out for October.

    Business Response

    Date: 02/11/2023

    Hello,This complaint letter arrived by mail this week. This owner was reimbursed in due process as per the attached record October 11.Thanks******* ***** **** *********** ********* ***** ******** ** ***** ******** *** ***** ******** ** ************* ****** ***** ***** ****** **** ***** ** ***** **** ********* ** *** *** ********************** ******* ** **** * ************** * ********

    Customer Answer

    Date: 02/11/2023

     
    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 20719914, and find that this has been resolved. But I do want to note that when I asked about the delay of 1 month and 10 days to be reimbursed my monies, I was informed that the delay was due to the controller being on holidays for 3 weeks and there was no one to address the issue. As a common business practice, this is an unacceptable way of conducting business and all future sellers should be made aware of their lack of proper business management. 
    ***** ********

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