Complaints

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• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2018 I took out a loan with Settlement Lenders for $1500.00 at the time It was not properly explained to me how the loan, particularly the interest rate and it’s application were not properly or clearly explained to me. The attorney I had at the time also failed to explain to me properly and clearly how this lending item would work and the firm quit on me soon after the loan was taken out. I was forced to manage my case on my own for a couple of years before finally finding an honest attorney that agreed to take on my case, this did not happen until 2022. The legal process has been dragged out by **** and COVID to an insane degree and here we are in November 2023 still with little movement on my case. I only recently was told that Settlement Lenders now expects to collect nearly $10,000.00 from any settlement or award reached in my case and I find that to be remarkably shocking and far beyond fair or reasonable, honestly, I became physically ill when I was told the amount. The number of outside factors that have extended my case for nearly 6 years have all been beyond my control particularly COVID and I do not believe it is fair, ethical or reasonable for Settlement Lenders to collect from me such an insanely large amount to pay off a loan of $1500.00. Put simply, this item is predatory and has taken advantage of me when I was very sick, in a great deal of pain, poor and desperate and now they stand to collect $9,500.00 its bonkers. Nobody at Settlement Lenders or my attorneys office at the time explained to me that I could end up in this situation they did not even come close.

  

  Business Response

  Date: 13/11/2023

  Mr. ******,

  Thank you for reaching out to us. My name is ****** ******** and
  I am the COO of the Easy Legal Group of Companies. I am responding to your review as we purchased the “brand
  name" and a percentage of the loan assets of Settlement Lenders Inc. in January
  of 2021. I have included the press release below for your information.

  *****************************************************************************************

  Your $2,500 loan was not purchased, as part of the
  above-mentioned transaction. As a result, we are not able to negotiate, but I direct
  you to *** *******, the former owner of Settlement Lenders, who has carriage of
  this file. He can discuss it with you. His direct line is ************. I
  have reached out to him, provided the file back-up and he is open and available
  to speak to you.

  Please also note that members of Mr. *******’s former team,
  assisted by our Operations Department, reached out to you on a number of
  occasions in 2021 and 2022, regarding this loan by phone, email and demand
  letter. When reviewing the file against the contact information provided in
  this review, all of your contact information has changed (attached), but I am
  confident that they did their due diligence in attempting to keep you informed.

  I am attaching your loan contract as well as the contact
  information we have on hand for your convenience.

  I have left you a voicemail with the same message. Feel free to
  reach out to me if you feel there is anything further we can do to help you
  bring this matter to a successful conclusion.

  ******