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Business Profile

Countertop Fabrication

Clear Cut Epoxy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertop Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired clear cut epoxy to do mt countertops back in March of 2023. They did thr job, but there was some issues, my island was very streaky, and then there was staining which I informed clear cut epoxy about. ***** and **** told me they would come and fix the issue as in their contract it says there is 3 year warranty for issues like this. I had set up muiplte date and times with them and they continued to cancel on me every time, on April 26th, they canceled and again on April 28th, again on May 9th and today on July 4th. This is absolutely no way to run a business, now mt counter tops are ruined and I paid $1,284.00. Seeming they don't care to come and fix my counter tops I want a full refund to hire someone else to fix them or they can come and fix them but actually show up.

Clear Cut Epoxy is NOT a BBB Accredited Business.

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