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Business Profile

Cruises

Cruise Vacations Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is about getting a refund cheque from Cruise Vacations in the amount of $6815.00 CA based on the Invoice attached. The cruise was booked and then we handed it over to Cruise Vacations, it is common practice that the Cruise Travel Agents get a commission and as far as I understand it, get a better deal on the price. They pass a portion of that savings onto the customer. We have completed the trip and as per the invoice, were promised the cheque to be mailed to us once we departed on the trip 1 Oct 2022.

    The owner is who we dealt with and since on/or about 1 Oct, he will not return emails, answer questions and while we have left numerous voice mails, will not return our calls.

    the Invoice is clear so I don't understand why we have not been paid.

    Business Response

    Date: 17/01/2023

    ***** **************************** ******************************
    ***** ******* *** **** **** **
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    ******** *** *** **** * *** ******* **** *** ******* ******** ******** ******* ******* *** ******* ******** ********* *********

    We have reached out to the clients and advised them that we will be sending out a check to them today by mail

     

    *****

    Customer Answer

    Date: 25/01/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 18690458, and find that this resolution is satisfactory to me.  They did send the cheque and hope it clears.



    Sincerely,



    **** ******

Cruise Vacations Inc is NOT a BBB Accredited Business.

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