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Business Profile

Deck Builder

The Deck Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

This profile includes complaints for The Deck Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Deck Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:14/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased deck boards to build our deck, once boards arrived, we changed our mind on the color. Contacted ***** from The Deck Store who said we could exchange the original color with another but we had to pay for the new boards right away and we would be reimbursed for the original boards once picked up and inspected. He said there would be no delivery charge or restocking fee as he sold the original boards right away. After the deck was completed all remaining/extra boards were returned by myself for refund as well. The transaction happened in August and no refund has been issued to date. We contacted the Calgary Deck Store multiple times who then directed us to *** or ****** out of the Edmonton office. We called the Edmonton office multiple times and ended up speaking to ****** who claimed that both *** and ****** were out of office every day for the last few months and because he was on his own he could not help us. The amount of our refund is over 13,000 dollars and we want The Deck Store to honor their agreement with us as this has gone on long enough.

    The Deck Store is NOT a BBB Accredited Business.

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