We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

The UPS Store (453)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:21/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A freind asked me to ship something for him as he would be out of town till Christmas. This was supposed to be a Christmas present. I picked it up and went to a *** Store to have it shipped. First mistake. *** Store is not actually affiliated with *** or at least they maintain a distance to allow liability contracts to muddle transactions till there is no chance of a fair resolution. I paid 150$ to ship it overnight. Then paid extra to insure it for a value of 200$, thinking there was no way they could do 200$ damage to it as I packed it well. Second mistake. Because the package was worth 600$, but I didn't know that. I left thinking everything was ok. But over the next week the package wasn't delivered. Calls to the *** Store were answered with a response of "Not my problem. Call ***". When I did call *** initially the response was that they were busy and the parcel was running late. Till the tracking scans stopped showing movement. Then it was a response of call the *** Store. Who told me to call ***. Over and over. Eventually they admitted they lost it. And started a very long drawn out process od doing a claim. In this time The *** Store still kept telling me it wasn't their problem and to call ***. *** now changed their answer to "We can't talk to you about this because you are jot the shipper. *** Store is. Call them." Who told me to call ***. Who told me to call *** Store. When they eventually did take liability they offered me 200$ because that was the amount I paid extra to have it insured for. Which I don't understand why I need to pay extra for insurance so they they won't lose a package I am paying them to deliver. When I asked about why I wasn't being reimbursed the delivery fee for a package that wasn't actually delivered *** Store said take it up with ***. Who said they cant talk about that with me and to phone the *** Store. Same story when I tried disputing the value of the claim. Things got worse when I tried contacting *** Store ****************

The UPS Store (453) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.