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Business Profile

Doors

Fancy Doors & Moulding
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Fancy Doors & Moulding's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fancy Doors & Moulding has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:30/10/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October of 2018 we replaced all of the windows in our home with products from this company. Within the first couple years all of the windows were defective. The seals were visibly falling off and the film used on the panes was starting to oxidize? Making the windows look dirty and cloudy. I contacted them through email and was asked to provide pictures to initiate a service call. I provided pictures and received no reply. I sent several emails to this email and no reply. I have tried several times to call ANY of the phone numbers and have gotten no where. All of the windows purchased from them need replacement and I am out the cost of the windows purchased through them.

      Business Response

      Date: 15/11/2022

      We emailed ********* to provide copy of invoice and more details regarding this matter. We didn't receive any response yet. 

      Thank you,

    Fancy Doors & Moulding is BBB Accredited.

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