We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving Lessons

Arrow Driving School Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

This profile includes complaints for Arrow Driving School Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Arrow Driving School Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I registered my 16-year-old daughter for 10-hr driving lessons with online theory training in October. My daughter has driven quite a bit with myself and has basic skills and knowledge but I registered her for lessons anyway to better prepare her for the test.

      First, my daughter did not find their theory material useful at all. Instructor was 20 minutes late for the first driving lesson. The vehicle is a new Toyota RAV4 but unfortunately my daughter is a tiny girl, the position of her seat is so far forward that she cannot properly shoulder check because the door pillar was blocking her vision. The instructor was on his phone a lot and did not give directions until the very last moment when he wanted my daughter to make a turn. He was also super fixated on her speed and told my daughter that she must be 10km/h below the speed limit which caused my daughter anxiety.

      After the first 2-hr lesson, my daughter was extremely discouraged. She did not want to be in the vehicle with this instructor again or even any other instructors.

      I reached out to both the instructor and the manager to explain the situation and that we wanted to withdraw from the lessons. They agreed to refund the remaining driving hours. It has been 3 1/2 weeks since they agreed to refund, I reached out to them numerous times but I still have not received the e-transfer that they promised.

      Customer Answer

      Date: 30/11/2023

      ****** ******** *******

      I would like to notify *** that this complaint has been resolved. 


      Representative of Arrow Driving School has reached out to me and refunded the unused driving hours.


      Sincerely,

      ****** ****

    Arrow Driving School Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.