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Business Profile

Event Center

Foundry Room

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hosted an event at The Foundry Room on June 6th, 2024. We paid in advance for food, beverage, furniture, staff and AV. The ** did not work, there was not enough food for our attendees (it was plated dinner service, so this is very noticeable), and service was so slow to the point that the event concluded before coffee even made it to the tables. I have outlined below what has been requested from the venue for the refund, with receipts and contracts. Foundry Room Events$14,257.50Paid by cheque Bridges Catering$6,076.19 Paid by credit card Special Event Rentals$1,084.57Paid by credit card TOTAL PAID:$21, ****** From this amount, the following charges need to be refunded: Foundry Room Events$8,653.05 *Refund for catering ($5,500), catering ($1,000), coffee/tea ($300), gratuity ($975), unused drinks ($216), additional microphone ($250)Bridges Catering$6,076.19 *Double payment - Paid by cheque, from Foundry Room invoice Special Event Rentals$819.34 * Double payment - Paid by cheque, from Foundry Room invoice, minus the podium & stage rental which were additional TOTAL TO BE REFUNDED:$15, ****** The owner of the Foundry Room, **** ******* has been promising this refund since June 2024. she has been claiming they are waiting on payments to come in before they can issue our refund. This has been going on for nine (9) months, with **** now no longer responding to my emails.

  • Initial Complaint

    Date:18/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22, 2024, my Fiance and I entered a contract with Foundry Room for our wedding at the venue "OEX 2" in ********, ******. Services included wedding planning, event venue and rentals, bartending, catering, DJ, linens, and decor items.We paid a $4,379.06 deposit of the $17,500 contract. On November 16, 2024, Foundry Room was evicted as a tenant of the space we had rented due to failure to pay rent, and the space was rented to a long term tenant. We have since procured a new venue and paid a second deposit to the building owner. We have been requesting a meeting with the owner (**** *******) since November 2024. She has not met with us nor returned phone calls.We have asked multiple times for details on the status of the services that are included in the contract. These details were not provided, so we asked for our deposit to be refunded on January 18, 2025. We have not heard from Foundry Room since that date. We would like assistance in getting our deposit returned.

  • Initial Complaint

    Date:16/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. My fiance and I booked a venue for our wedding reception at the Foundry Room on August 13, 2024. Recently they have been evicted out of the building and had sent emails out stating so, and that they would be refunding all money if requested. We did request the refund and have been emailing back and forth with them. We have written confirmation from them that they would be giving us our refund of $750 before December 22, 2024. We have still not received our refund and since, they have stopped responding to us and ignoring our phone calls. I have attached photos of an email chain with them with evidence that they had agreed to a refund, and that they have not been responding to us.

Foundry Room is NOT a BBB Accredited Business.

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