Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/08/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transactions between May 17 and July 28, 2022 for replacement of a shed floor/gate quote $5000. Once on-site, additional work for a fence/retaining wall was agreed for additional $9000. Deconstruction start June 2, the contractor advised fencing chosen was being shipped from the US to arrive in 2 weeks. By June 5 $10,300 had already been paid but there was no substantial materials on site. June rain delayed project, work recommenced about June 21, and fencing was now at customs,delivery unknown. While retaining wall was under construction contractor informed he recalculated and the entire project cost was now $16,000, I made full payment. The fencing material was still at the border, delivery unknown. On July 7, the contractor told me the fencing supply company was sending a truck to the border to pick up some of the fencing materials as a commercial project was putting pressure on them for materials and some of my materials were coming too, the remaining fencing to come at a later date. However, the deal was I was to pay the fencing supply company $1250 to cover transport costs, my contractor said he would split cost with me and I paid him a further $600, total now paid $16,600. Contractor was to arrive July 14 to install fencing however he had truck issues that continued until July 25 when I terminated our agreement and asked for a refund of $11,000, $5600 he was to keep to cover his expenses. He responded on July 28 advising he lied about the fencing material fiasco and would send me his invoice in a couple of days for the work he had done and would repay me the balance but he needed time to repay. I have followed up with him 3 times since then but I have not received any invoice nor response. What convinced me to terminate the agreement was when I phoned the fencing supply company about the border delay, they advised no such issue/event. Actually what was required for my project was on a pallet awaiting pickup but was not being released until paid for.

• Initial Complaint

  Date:28/07/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contractor was installing a new fence for my nieghbour and i asked if he could do some work for me also.
  Ineeded a new gate and some chainlink fencing and new stairs for my deck and some new railings. he said he would do it for $1625.00 dollars so i gave him half up front in good faith through a e-transfer. a week later he texted me to say i needed to make room in my garage for the material for the job, a week went by no material.June 29 he texts that he is having truck problems and that he now lives in Lacombe Alberta. A week later he drops by and installs 3 metal posts for the fence. He approached me after and asked if he could get the last 800 dollars to buy the rest of the material and like a fool i e-transfered him another 800. this is the last i heard from him. i texted and called but to no avail. The sad thing is my nieghbour is out $16000.00 from this contractor and has left both of us high and dry. his Name is ****** ******* and now lives in ******* **** **** **** ****** ****** ***** * ************ ***** ** *************************. last we heard is has been working in the Bashaw area of the province last week. For $1625 dollars i have 3 metal posts in the ground and that is it. This all started back on June 21st, 2022. i have kept all my text messages from him promising when he would have been here to do the work. he advertises on ******