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Business Profile

Financial Services

AAR Financial Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have had dealings with this company have requested total balance numerous times they are unable to give me correct balance. Have paid over the original balance owing and they keep asking **** more money. They now want over 8000 dollars on a 1800 loan. The comapny is AAR financial .*********************** MB **********

    Business Response

    Date: 12/03/2025

    Thank you for bringing this matter to our attention.

    We would invite the customer to contact CF in our administrative department to obtain the information he is looking for and see if the matter can be resolved.

    Thank you

     

     

  • Initial Complaint

    Date:30/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AAR Financial - they dispersed only **% of my loan agreement. I am offering to pay them back with interest and cancel the remaining **% but they wouldn't provide me with the total amount owed. Instead, they sent me a contract to sign for the remaining **% of the funds and advised that I won't get a statement of account until I sign. I am beyond frustrated and was hoping I can get some advice on next steps. On top of this, they are registering a caveat on my property! They are crooks, charging me **% interest and refusing to let me pay off what I owe! Very little communication from them and breach of contract.

    Business Response

    Date: 03/09/2024

    Thank you for bringing this matter to our attention.

    The customer has been provided an account balance for the amount borrowed,and has paid off the account.

    The matter is now concluded.

     

    Thank you.

    Customer Answer

    Date: 05/09/2024

     
    Complaint: ********

    I am rejecting this response because the lender has refused communication with me after I sent them an email transfer of the full loan payment (they did not provide me with a statement of account but instead gave me total amount owing, which I paid so we can expedite a resolution). The day that I sent my full payment, they withdrew another $****** as pre-authorized payment from my account which I would like to argue is very unethical of them to do. We agreed on full loan payment amount and yet they withdrew extra funds the day I cleared my loan. I am requesting a refund of the $****** as soon as possible OR again, a statement of account showing a historical loan payments, my full payment made and an explanation as to why another $****** was withdraw from my bank account. 

    Furthermore, per the document attached, I asked them to provide me a confirmed receipt of my full loan payment and discharge loan documents so I have legal documentation that my loan has been paid in full and they have not responded. I gave them ** hours, which I think is more than enough time to provide me email confirmation. Please help me a resolution as AAR Financial has not been in compliance with Alberta's Fair Trading Act and Consumer Protection Act. 


    Sincerely,

    *********************

    Business Response

    Date: 12/09/2024

    The customer has had the refund e-transferred to her and a paid in full letter forwarded by email as of this afternoon.

    Thank you

    Customer Answer

    Date: 13/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would still flag this company as non-compliant with their terms and conditions and would rate them as a zero so future consumers are aware of their poor practices. 

    Sincerely,

    *********************

AAR Financial Inc is NOT a BBB Accredited Business.

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