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Business Profile

Fire and Water Damage Restoration

Alberta Restoration Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: June 2022
    Job: Ceiling leak repair, covered by insurance.
    Dispute:
    - Did not complete the job, ceiling not replaced and cabinets not yet reinstalled
    - Tried to upsell on landscaping before completing the job, pressured to accept,
    - Overcharged on tile (quoted 300$ and asked for 1450$ more)
    - Made us purchase tile for 400$ and did not reimburse,
    - Unpredictable work schedule: did not tell me when they would arrive,
    - Started work after 5pm, even after I requested they come earlier in the day.
    - Significant delays (6 months without a functional kitchen),
    - Damaged stove top and hood fan, they are non-functional,
    - Used our living room as an office, feet on furniture
    - Left construction materials outside our front door
    - Repeatedly asked for more payment (I paid a deductible of 2000$ on first day and said the insurance check would be cashed at the end of the job).
    - Texted me on a Friday afternoon asking to go to the bank to cash the check because they could not make payroll (they had not started my job yet),
    - On two occasions, scheduled work days but did not show up. Said they forgot. On one occasion, I had arranged to be out of the house for a week for ceiling repair. They did not show up or apologise for the inconvenience to my family.
    - When I asked to reschedule my ceiling repair, ******* asked me to give him some money.
    - I now have an insurance check I cannot cash because ******* insisted it is in the name of Alberta Restoration Services. If I go to another company, I will have to pay out of pocket.
    Total estimate: see attached.
    Total paid: 2000$ in June, purchased tile in October for about 400$

Alberta Restoration Services Inc is NOT a BBB Accredited Business.

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