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Business Profile

General Contractor

GCCI Canada Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our animal hospital hired GCCI Canada for contracting work including a floor repair from a sinking concrete base, HVAC concerns, plumbing issues, and some interior renovations to re-develop our usable space. They performed a substandard job in many areas which has involved us having to pay additional out of pocket expenses to fix these despite the agreement that the original work would have a warranty period. The contractor went well over quote despite multiple discussions about our financial limitations on the project. The contractor agreed to come in to repair deficiencies including the failed floor near the end of 2022 and later sent a bill for these repairs. No quote for deficiency repairs was ever given and we were under the impression this was warranty work under the original renovation. We did not pay this invoice and attempted to discuss this with the contractor leading to the contractor sending a higher bill for supposed things they did not bill for on the previous renovation with an interest charge. The most recent floor repair has already failed and is causing a safety hazard for our staff members.

    We have multiple emails and receipts for bills and can compile this to add to our complaint. We just felt it was necessary to get the compliant started to prevent this from happening to another unsuspecting client.

GCCI Canada Inc. is NOT a BBB Accredited Business.

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