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Business Profile

Heating and Air Conditioning

Legacy Heating And Cooling Ltd
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a furnace and A/C unit installed in November 2022. Part of the contract included receiving 2- $250 gift cards for a total of $500. After multiple calls, finally received 1- $250 gift card. After many more calls and owner stating he sent it himself, still no second card and no call backs about the issue when I call to inquire. Noticed there is a similar complaint lodged on this site, wonder how many other times the company have done this and not been reported.

    Business Response

    Date: 27/02/2023

    Gift card has been sent out and customer should have received.

    Customer Answer

    Date: 01/03/2023


    ****** ******** *******

    I have reviewed the response made by the business in reference to complaint ID 19415527, and find that this resolution is satisfactory to me. However, they sent me a card for $500, we were only still owed $250. So I will now have to go and return the original $250 gift card. 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:31/10/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the A/C installed on July 28/22 install went ok. We paid 6,909 total by visa upon completion. The electric inspection failed and they did come and fix it. The problem is that the sales person said that Legacy will send us a $250 Visa card as a thank You. To this date we have not received any card. We have talked to the office numerous times and get the same response. They say that the cards have been a problem and they will be sending them in the next few days. We have called 5 or six times. Every time we call it’s the same answers. No results

    Customer Answer

    Date: 02/11/2022

    Okay we did get the card today. Thanks ****** 

    Thanks
    ****** *** ** ****

Legacy Heating And Cooling Ltd is BBB Accredited.

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