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Business Profile

Home Builders

Homexx Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,

    I live at ** ******* ******** *** ******* *** I had a completely finished yard (landscaping/drainage/fence). Completed Aug. 2019.

    There was an open lot beside my house. Homexx took my fence apart, used an excavator to rip up my landscaping/drainage/along side of home including down my foundation (all on my property) in order to dig the basement for their new home.
    Completed Aug. 2021

    Their home (** ******* *******) was completed Nov. 2022

    They have not paid for any of my damages.

    These are my costs:
    - Down spout Drainage $160
    - crush $120
    - creston Valley Rock $630
    - landscaping fabric $100
    - putting green pin (dropped fence gate on) $40

    I m having a tough time understanding that they can just come on my property and rip up my landscaping (and not replace it back to the original state).

    I would like to be paid in full to get my yard back to the way it was prior to them starting their project.

    Thank u,

    - *******

    Business Response

    Date: 07/07/2023

    When this complaint was filed we were already  in discussion with Mr. **** regarding compensation for the damage to his property while we were building next door.  We had made an initial offer which he rejected.  We pointed out to him the cost and delay to Homexx of waiting for him to cut his driveway because  he unlawfully poured on our property. We then countered with a higher offer of $900 with a stipulation that he sign a letter (attached) releasing us from further cost and liability.  He signed and returned this letter on  June 15, 2023 agreeing to the $900 offer.  I have also attached a copy of that email. We are in the process of issuing a cheque and should be mailed today or Monday.

     

    Please do not hesitate to contact me if you have any further questions regarding this matter.

     

    Yours truly

    *******

    Customer Answer

    Date: 10/07/2023



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 20184666, and find that this resolution is satisfactory to me. 

    I will update both *** and Homexx once I receive the $900 cheque. This case should remain Open until I receive it.



    Sincerely,



    ******* ****

Homexx Corporation is BBB Accredited.

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