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Business Profile

Home Warranty Plans

The Alberta New Home Warranty Program
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a house that was under warranty by the Alberta Home Warranty from a builder. We filed a complaint about an issue within 6 months of possession. The builder pushed along till warranty expired, and in fact the hardwood inspection did not occur till 3 months after expiration. This was not our fault and the Alberta Home Warranty tossed our complaint due to expiration. It seems this is a scheme that the builders use and perpetrated by Alberta Home Warranty. The Alberta Home Warranty should have forced the builder to go into an arbitration with the home owner and at least inspect our house and listen to us. The reviews on their website is appalling from frustrated owners.

    Business Response

    Date: 20/07/2022

    This claim was escalated to our Claims Manager who provided a detailed response that explained our position and why the claim was not accepted.  The homeowner may have discovered the problem within the warranty period but had not informed their warranty provider until well after the expiry date of that coverage. The Homeowner is provided a copy of their policy after they posses the home and includes information regarding the warranty periods and requirements and conditions to make a claim.  Further, there is a 30 day grace period to allow for reasonable notice if the defect was identified within the warranty period. The homeowner did not inform NHWICC until approximately 5 months after the expiry of the warranty coverage date.

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