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Business Profile

Insurance Companies

Peace Hills General Insurance Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asking for a claims experience letter, unable to provide. Keep getting the round about to the claims experience letter and told "It will be three days", when I last called today nothing was submitted to get this letter. I need this to get insurance in a new province, it really does not take much to provide this.

    Business Response

    Date: 31/03/2023

    Good afternoon ******,

    In reviewing your previous ****** ******* with Peace Hills I will respond as follows.

    March 22/23 our office received a request to cancel your policy effective Feb 6/23.  However, as you were involved in an accident on Feb 6/23 we returned the cancellation form to the broker advising the policy must be cancelled Feb 7/23, the day following the loss, otherwise you would not have had any insurance on the date of the accident.  The revised cancellation request was subsequently received by our office yesterday, duly e-signed and dated by yourself on March 30/23.   At this time the broker asked Peace Hills to also provide their office with a Claims Experience letter for you, which was provided today via email to your broker ** ** ****** of **********.  

    Our apologies for what you feel is a delay in providing you with the claims information.  It was requested yesterday.  Please contact your broker directly for a copy of the claims experience letter. 

    Regards,

    ****** *******

    Peace Hills Ombudsperson

     

     

Peace Hills General Insurance Company is NOT a BBB Accredited Business.

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