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Business Profile

Insurance Services Office

The Co Operators General Insurance Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 3rd, I called the co-operators, my insurance company to change the address on my vehicle insurance. Once that was completed, I asked the agent, ****, if I could also get tenant insurance for my new rental condo I just moved into. I was emailed a document to fill out so that they could get information on the building and condo unit. I provided those answers via email within 30 minutes of her original email. I did not receive any correspondence afterwards. 2 weeks later, there was a fire at my condo. I contacted **** the following business day and was told that I needed to have a phone call recording my answers to the document she provided. I was never charged for my tenant insurance nor was I ever told via the original phone call or email that a recorded conversation was required. Recorded calls and emails verify this. I escalated the issue and on July 3rd, received a phone call for more information which I provided. Today, I received a phone call telling me I would not be covered. I was told that because there was no policy in place, I would not get coverage. I was told that even though they admit that the agent "missed" the email response from me, that the onus was on me to follow up with the agent even though I was told that I would be the one receiving a follow up. All I am asking for is to cover the loss of my belongings that were damaged. I would have gladly paid upfront for the policy if I was asked.

The Co Operators General Insurance Company is NOT a BBB Accredited Business.

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