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Business Profile

Landscape Contractors

Seasonal Impact

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

This profile includes complaints for Seasonal Impact's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seasonal Impact has 2 locations, listed below.

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    • Seasonal Impact

      6400 30 St NW Edmonton, AB T6P 1J6

    • Seasonal Impact

      350-280 Portage Cl Sherwood Park, AB T8H 2R6

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/08/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: April 10th, 2023
      Amount paid: $45,000.00
      The business, Seasonal Impact, committed to provide me with a Bobcat skidsteer as advertised on ******, 2012 T750 Bobcat.
      The nature of the dispute is that the Bobcat that was listed is not the Bobcat they sold me. I purchased the Bobcat as per the advertisement. The images from the ad show that it is a different machine than was delivered. I did not receive the delivery in person, communications with the business became strenuous when I complained that they sold me a different machine. We never met up for me to sign the bill of sale. I do not even have a valid bill of sale, neither do they, there is no date and no signature. The business screened my phonecalls and I was not able to resolve the issue. The business did not try to resolve the problem or acknowledge that they sold me a machine in no way near as good condition than the advertisement showed. I have so far paid $8,650.58 to restore the Bobcat.

      Images attached show 2 different machines: IMG3905 is the picture from the ad. The other 2 images are the machine that was delivered. On the white thick part of the 'arm' you can see the decals are shaped differently. The inside mechanism of the track is also shown and it is clearly different from the one in the ad, the delivered machine is also completely rusted as seen in the close up (IMG3963).

      Attached are the receipts for restoring the bobcat.

      Business Response

      Date: 16/08/2023

      While negotiating the equipment only a minor deposit of $100.00  was requested due to the unit  being transferred to a different location for repair and maintenance. Once the repair and maintenance was completed it was then transferred back to sale location where the consumer, prior to providing full funds for the unit was able to both view and operate the equipment on the evening of April 10th.  He (husband) then provided the remaining funds and the bill of sale was signed.  The Unit was sold as is where is as indicated on the bill of sale.  (attached).

      Customer Answer

      Date: 17/08/2023



      Complaint: 20411491



      I am rejecting this response because:

      My husband ******* ****** was told to take the machine by *** **** from Calgary Seasonal Impact. Who was instructed by **** from Edmonton Seasonal Impact branch that it was ok for my husband ******* ****** to take the machine home so I ****** ******* can look at the machine and **** would contact us to figure it out the next day April 11, 2023. Full payment was made to hold the machine and in trust that the problem would be rectified. Upon receiving the Skidsteer I ****** ******* noticed it was not the machine advertised and the machine that was agreed on purchasing by me ****** ******* from Seasonal Impact. I ****** ******* was not present and did not sign the bill of sale when machine was picked up. We ****** ******* and ******* ****** made repeated efforts to rectify this problem and was ignored. Both **** and *** knew that there was a problem.  

      The signature for the buyer on the bill of sale provided by the company Seasonal Impact was not signed by me ****** ******* or my husband ******* ******. That is neither of our signature or writing on that bill of sale.



      Sincerely,



      ****** *******

    Seasonal Impact is NOT a BBB Accredited Business.

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