Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Lingerie

Hush Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lingerie.

Reviews

This profile includes reviews for Hush Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hush Canada has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hush Canada

      9876 63 Ave NW Edmonton, AB T6E 0G6

    • Hush Canada

      16218 Stony Plain Road NW Edmonton, AB T5P 4A4

    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromRebecca B

      Date: 01/02/2024

      1 star
      ***** a return process by email 18th and by phone on January 20th. Advised 5-7 business days to receive a return label and would be called by the returns department to confirm. It is February 1st - no return label provided, no contact from the returns department. I have made multiple calls to customer service for updates and have repeatedly been told to wait 5-7 business days. This morning, was told by **** to now wait 10 business days (because we have surpassed the 5-7 day process); **** proceeded to hang up on when askes to speak to a manager or the returns department and have my refund shipping fee waived for my inconvenience.Customer service has unclear messaging; following policies that do not align with policies visible to consumers (website shows 100 day money back guarantee but customer service reports a new policy they follow is 30 day exchange); customer service is unable to process concerns or communicate directly with returns department or a manager (they report they do not have a manager or any way to speak with returns department except by email themselves and have no way to direct the customer directly). I was advised to escalate customer service concerns via email (done January 25th) and received no response. The customer service team abruptly ends calls when you ask for clarification or how to escalate concerns. The company has been sending customer satisfaction surveys on the original email from January 18th and the call from January 20th but appear to be unable to process the returns within their own timeline of 5-7 business days. Overall, would recommend not interacting with Hush in the event you *** be unsatisfied with their product or have any issue that *** require interaction with their "customer service" team.
    • Review fromCurtis B

      Date: 27/01/2024

      1 star
      Terrible. Sheets dont stay on bed. No refund. Very thin. Way over priced. Need a zero star option.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.