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Business Profile

Liquor Store

Wine and Beyond

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 05, 2024 I visited the Wine and Beyond store at the address: **** ******** ***** ********** ********* ******* *** ***  and attempted to purchase a beer in bottles. This particular type of a beer had two different shelf stickers with different prices on it (see the attached images). A stuff member at the till checked the price for the beer and informed me that this beer was discounted 50%, and that she will apply this discount to the lower price of $10.79 so it would be $5.39 per bottle. She tried to apply the discount, but it was a problem with the cash register, so could not do it. Then she called to a supervisor, he came to the register, looked at the images of these two stickers with different prices, and went back to the shelf to verify the price. Soon after that he called back to the cashier, and inform her that he will not apply the advertised discount to the lower price of $10.79, and in addition that he will not honour the lower price either. I left the store very frustrated with no purchase. It was very unpleasant experience, as I did not expect such treatment, particularly after I spent a significant amount of money at the tasting facility in the store on the same day. * ***** ******* **** **** ** * **** ** * ***** ************* *** ****** ******** ********* ***** ***** ** * ********* ** * ******** ********** *** ** ******** My desired resolution is: I am expecting the store to honour the lower price of $10.79 for the product and apply advertised 50% discount to the purchase of 12 bottles of this beer. I believe it would be the fair resolution. In case this particular beer is not available anymore, I am expecting the store to offer me any other fair and satisfying resolution to close the case. CA

Wine and Beyond is NOT a BBB Accredited Business.

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