We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loans

MOGO Financial (Alberta) Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For months now I have not been able to access my loan account. I cannot sign in on both the website and mobile app. The last time I was able to access my account there was an alert stating my account compromised based on a company hack. Since then I have tried to leave messages on the companies website using the chat function, sent a support email and no response. I am trying to get my loan balance paid off. Since I cannot access the info related to my account and there is no human support this why I am here. I am blind and their website and mobile app is not properly accessible to me. This is a frustrating experience and beleive that they have not considered that i cannot use the site, mobile app and thus made it impossible for me to access my info. If I can’t use the site and arrange to pay off this loan, I will be stop payment ing and this will be there problem. Their customer service is non existent. I have screenshots proving that this company has received my chat messages and has refused to respond. I have been trying to reach them for more than 2 weeks. So what i am looking for now, is a way to reach them otherwise, they will be paying the loan instead of me. If I can’t access my file, I don’t have a loan. I hope this makes sense.

    Since I have not been able to reach them to pay off my loan, I want an adjustment and refund to the last 2 months of billing. With no resolution by the end of the month, I will place a stop payment and should they try to report on my credit file, I will have all the proof that i have tried reaching them. Perhaps they could actually get a human to answer calls like they did in the past and stop using a chatbot that doesn’t resolve dimly squat. I do not have access to my account number or nothing related to my loans.

    Business Response

    Date: 18/12/2022

    We have reviewed our records and see that the customer spoke on the phone with our representative and was provided with information over the phone and additional information was also sent by email as requested by the customer. It is important to note that the reference to "being hacked" is absolutely baseless, Mogo has never been "hacked" and this unsubstantiated claim needs to be redacted as it could be harmful to Mogo. We will reach out to the customer again by phone to ensure all concerns have been addressed.

    Customer Answer

    Date: 18/12/2022



    Complaint: 18600298



    I am rejecting this response because:



    Sincerely,



    ****** ****

MOGO Financial (Alberta) Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.