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Business Profile

Loans

Sparta Finance
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Sparta Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:28/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      28/09/2022 they had attempted to pressure me into a loan for 19,800 at 16.9% interest for an atv that was 15k the total payment added up to 30k 255 bi weekly 5 years. When i asked for the break down of the loan they said they would send an email and call back in 20min. they called back and never sent it and just went over 4 different fees so fast i couldn't hear them and never told me the interest rate till i asked 3 times. I declined the loan and then got a text message from the sales rep **** congratulating me on the new atv when i declined the offer they called back 5 min later saying they would give me 4k in cash if i accepted the offer. i said that sounds very sketchy and declined again thats when they got extremely hostile and started saying how i will pay interest on a credit card but not willing to pay them trying to pressure me into saying yes the whole time.

      The only reason i applied with them was because of their rating on *** this place is a scam and needs to be discredited. unless i get some kind of response from *** i will never trust the *** again.

      Business Response

      Date: 29/09/2022

      Hello Mr. ****** *******,

      First of all we wanted to thank you for your feedback and apologize if you felt that the team was projecting "big emotions" and energy. We train our team to come from a place of service and not presssure, although with extremely high levels of passion and charisma it can feel stressful at times when shopping for products and toys such as ATV's. We will take your feedback and continue to train the team to make sure there is are better explanation and communication with our clients in the future. To be clear, the team at Sparta's main focus is to serve our clients, and to get them the best interest rates possible. Just like auto insurance when you get in many speeding tickets, and accidents that are at fault, such as credit and having "bad" credit or high risk credit for not paying loans back, and writing off loans with lenders - the rate is subject to the consumers credit portfolio and other factors. We offer rates as low as 5% OAC. "on approved credit" - and 16.9% would have been the best result achieved based on the information submitted. It is also clear that you chose not to proceed with a loan through Sparta Finance, rest assured we will mark you on our do not contact or lend list so you can be free to take your loan opportunities and business to other dealerships or lenders. Thank you for the opportunity to serve you, since there was never a transaction here, and misunderstanding on bank rates we feel that there is no valid complaint. Thank you

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