Reviews

Review Details

• Review fromRochelle M

  Date: 06/07/2022

  5 stars
  Excellent service, the mattress I ordered wasnt the mattress for me, I was able to return it without any issues.

• Review fromChristina D

  Date: 06/07/2022

  5 stars
  My husband laughed when our king size ***** and cove bed arrived, he couldnt believe it unravelled into a king size bed, never mind the ***************** ease of purchase, The best bed we have slept in . I spent a month doing my do diligence .I am a hot sleeper, this bed keeps me cool.No body stiffness. Cant say enough about This brand. We have had our bed 8 months , just love it, highly recommend it. ********* & ******

• Review fromBrianna R

  Date: 06/07/2022

  1 star

  Brianna R

  Date: 06/07/2022

  Bought the mattress in December. Loved it for the first few months. By March the indentations from our bodies were becoming very noticeable. When I reached out to customer service to ask if this was normal they told me the solution to my problem was to spend more time in bed?!?! So now my husband and are separated by what feels like a giant hill as we are sleeping in holes. I do not recommend and will be new mattress shopping again soon.
  

  GoodMorning.com Inc.

  Date: 11/07/2022

  Hi, ******** We're sorry to hear that your mattress isn't everything you hoped it would be. Many factors can influence the performance of a mattress, and we do our best to set up our customers for success by providing as many mattress care tips as possible on our website. To get the most out of any mattress, it's important to rotate it regularly. Rotating your mattress helps avoid an un-even break-in. Using one single area of the mattress will cause that area to soften and break in more quickly than unused areas of a mattress. Think of a couch. Areas of a sofa that are used more frequently than others have softer cushions than areas of a couch that aren't used as frequently. As our customer care team stated, using the middle area of your mattress while watching TV in bed or reading a book will help your mattress have a more consistent firmness throughout. We also recommend using a base compatible with an all-foam mattress. The suggestions provided by our customer care team have helped other customers in similar situations, and we recommend giving them a try. If you have questions about the tips provided to you, call ************** or email [email protected] to speak to our customer care team directly.

• Review fromNancy L

  Date: 06/07/2022

  5 stars
  Product is very comfortable and met expectations as was the customer service.

• Review fromWill C

  Date: 06/07/2022

  5 stars
  For the price it is a great bed. Very comfortable. Has maintained its comfort level since we bought it. Then we bought a second one for our travel trailer. Fits perfect.

• Review fromB parent

  Date: 06/07/2022

  1 star

  B parent

  Date: 06/07/2022

  Terrible company, terrible matress, worst purchase I have ever made sums it up. They only allow reviews from certain customers, so there review section is bogus. Unless you give them a good review, they don't post it. This is the worst thing I have slept on, and I once slept in an empty bathtub. Do not waste your money. Unless you want back issues and endless massage and doctor visits.
  

  GoodMorning.com Inc.

  Date: 08/07/2022

  Hi, *****. We're sorry that your Brunswick mattress isn't everything you hoped it would be. Many factors can influence a person's experience or performance of any mattress.We understand there isn't a one-size-fits-all solution to sleep, so we offer a 120-night risk-free sleep trial with each mattress purchase. Our sleep trial provides each customer up to four months to decide if they wish to keep or return their mattress. Throughout the length of each customer's ********* sleep trial, we send emails periodically, giving customers the chance to review their new sleep products. Sometimes, our review email requests land in the junk or spam folder, and we regret if this happened. We appreciate all the feedback we receive, good or bad, as it provides us with areas where we can improve our product and service.Despite being passed your sleep trial end date, our customer care team is guiding you through our return process so you can find a mattress that suits you better. If you have questions about our return procedures, call ************** or email [email protected].

  B parent

  Date: 10/07/2022

  First off, its NOT a 120 night guarantee, i teied to return it after 2 weeks and was told i had to wait at leadt 45 days. I should have been able to return it then. After that you offered me a refund and to return the mattress but when I tried to get you to come pick it up I received no response and it sat wrapped ** in my garage for months. Finally after sending 3 emails in 2 days, I got a response stating that you will no longer take it back and if I wanted to buy another one instead from this *************** you would give me a slight discount. So no, you are not guiding me through the return process.

• Review fromSusan M

  Date: 05/07/2022

  5 stars
  I absolutely love this mattress, it is super comfortable, We Slept Well From The Very First Night. I Would Highly Recommend This Mattress

• Review fromRich L

  Date: 05/07/2022

  5 stars
  Awesome mattress and box spring we love it ! Quick and efficient ordering and delivery

• Review fromJean-Claude T

  Date: 05/07/2022

  5 stars
  Enjoying our purchase of nearly 10 months. Very comfortable and cool mattress. Using the king size version and we had company use the mattress with positive remarks. All we need to see is the longevity of the product.