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Business Profile

Mattresses

Juno
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a mattress online on August ****. Their website says mattresses ship within *** business days. I had an estimated delivery of Sept * and ** for all items I purchased. On September * I contacted the business to inquire about delivery because the tracking still showed pending/preparing. They said it was missed on the previous Friday ( September *) for pickup. They said they would contact and their manufacturing and logistics teams And get back to me. The next day, when I did not hear anything, I reached out to them, and they still had not heard back from the manufacturing team. I asked to escalate To a manager, and I explained to them that my son did not have a mattress and was sleeping on the floor. They would get to me the next day. When they did not get back to me the next day, I reached out to them again a very similar response. On Thursday I reached out To them for an update. Eventually, they left a message on my sons phone number where it is being delivered, explaining that the mattress still have not been picked up from *****. On Friday, they still were not able to provide me with a concrete answer and they keep claiming ****** I want to concrete delivery date from them and I want it expedited shipping At the very least.

    Customer Answer

    Date: 04/12/2024

    Good Afternoon,

     

    I never received any response from the company and did not get adequate answers regarding an ETA.  I eventually requested to cancel the order and receive a refund which was accepted by the company.  I had no issues receiving the refund.

Juno is BBB Accredited.

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