We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Tangerine Foam
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:13/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 07, 2022 i purchased a floor model Hypnos Eminence royal series queen mattress as well as a Hypnos Royal Eminence slat box spring for the price of 4236.75. Unfortunatley i was laid off from my job July08, 2022. I called Monday July 11, 2022 to explain and ask to cancell my order but no one answered so i went to the business Healthy Bedroom . There was a young lady who cancelled my order after i explained my situation but informed me that only the manager can refund it and he would do it first thing in the morning July 11 2022. The Manager (***** ******) called me around 12:30 pm on july 12 2022 and informed me that only a store credit or different mattress would be the option for me due to it being a floor model. I had explained that i dod not pick or have the mattress delivered yet and it was still in the same place as when i first seen it, not cleaned, sanitized or packaged up. Haris told me that was the store policy and that other retail stores that sold floor model items are non returnable even if it was not picked up or delivered. Since i do not and still do not have possession of the mattress and boxspring (expected delivery July 21, 2022) i believe it is only fair for the retailer to refund my credit card for the amount of $4236.75. Thank you and if you have any questions for myself please email or call me at ************

    Business Response

    Date: 15/08/2022

    Hello

    This is to confirm our phone conversation that the matter has been discussed and resolved with the customer.


    Regards

    ***** ******
    Store Manager

    Customer Answer

    Date: 15/08/2022


    ****** ******** *******

    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *********

Tangerine Foam is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.