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Business Profile

Medical Lab and Testing

DynaLIFE Medical Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Lori F

    Date: 16/08/2023

    Lori F

    Date: 16/08/2023

    False advertising on the booking site. I was surprised to get a booking today at the DynaLife lab in Northill Mall. The booking site clearly states next appointment Aug 16, as I showed the lab staff there. When I gave my booking confirmation to prove it, it stated Sept 6. We confirmed together that the booking site states Aug 16 is the next booking. Lies.

    DynaLIFE Medical Labs

    Date: 17/08/2023

    Hello ****,
    We apologize for this issue you experienced with our booking system. It sounds as though it may have been a technical glitch, and we would like to investigate this situation further as to avoid similar issues in the future.
    We would be happy to hear from you directly to get additional details and create a formal file. Please contact our Patient Relations department by phone at 1-800-661-9876 extension 8183, or by email at [email protected].
    Thank you for informing us of this issue. We hope to hear back from you.

  • Kim R

    Date: 20/05/2023

    I had to get tests done cause I had symptoms my dr was concerned about & I could not wait the 5 weeks for an appointment. I am a very patient person. I was told at ************* ******* it would be a 2 hr wait & I thought that was fine because it was my fault I didnt have an appointment. However, I was told I had to wait in my car cause the chairs were needed for appointments. I said I had fasted for the *********** said sorry, wait in my car. At the 2 hr ***** I was very tearful. I had not gotten a text to come inside. Someone beside me who got there 5 min before me had been texted and they were now gone having had their tests. I was worried about going back in to enquire for fear that it would come across that I was complaining. I was not feeling well because of the fasting & getting dehydrated so I went in apologizing for bothering them & asking if I was still on the text list. A different staff member who was kind to me could see that I was tearful & took pity on me & allowed me to stay in the wait room with the others. So after almost 3 hours, I had my tests. I never ever got a text. I feel it was dangerous to banish some one to their hot ******* felt I was not treated with dignity, even though I was as kind as I possibly could be. I am going to have to get more tests done in the future but will definitely skip ************* for this policy of forcing people to wait in their hot car alone. I am sure the staff are doing the best they can but the experience at Dynalife ************* was horrible and I am very shaken by it. If I had not gone back in at the 2 hr ***** I probably never would have been texted. I feel bad for the staff who work very hard and I feel bad for the patients.

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