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Business Profile

Merchandising Services

Inner City Merchandising Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Merchandising Services.

Complaints

This profile includes complaints for Inner City Merchandising Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Inner City Merchandising Ltd has 3 locations, listed below.

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    • Inner City Merchandising Ltd

      null Edmonton, AB T6H 2W8

    • Inner City Merchandising Ltd

      7511 104 St Edmonton, AB T6E 4C1

    • Inner City Merchandising Ltd

      Private Address Edmonton, AB T6H 2W8

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:13/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: January 22, 2024 Amount paid: ***** C$Order: 7 patches Dispute: I placed an order of seven items with the seller (Inner City Merchandising) on the 22nd January 2024. I paid in full. I received some but not all (5 of 7) of the purchased items in two shipments. The seller told me that he is out of stock for two of the items and he is not able to restock them. The seller refused the give me back the money for the two items (in total 13 C$) and has since stopped responding to my mails.The business initially offered to resolve the problem by sending me different items of my choosing from the store for the same amount of money. I declined because I bought and paid specific items.I want the billing adjusted and a partial refund.

      Business Response

      Date: 16/12/2024

      I have had multiple conversations with the buyer. It was left off that he would  look through our website  and nake alternate  selections  since the patches he ordered were no longer available from the manufacturer. The dispute amount is $45 on here. We *** the customer $12. For 2 patches.

      We have shipped to the customer overseas twice. We have already lost money on this customer, and now 9 days before Christmas he writes you with an inaccurate dispute amount? Like seriously,  too much headache.

      We will happily refund him for the 2 patches he did not receive. 

       

       

      Customer Answer

      Date: 22/12/2024

       
      Complaint: 22416876

      I am rejecting this response because:

      Sincerely,

      ******* Dr ***

      Customer Answer

      Date: 02/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Dr ***

    Inner City Merchandising Ltd is NOT a BBB Accredited Business.

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