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Business Profile

Mobile Phone Service

MobileCare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday September 9 I went with my cousin to try to pickup a phone brought into Mobile Care a year ago. (Mobile care: ******************************************************************************************************. Phone: ************). Customer has been calling to find out when she could pick up phone since dropped off a year ago. Employee keeps stating that its in the back but cannot find it. This was a borrowed phone. My cousin had a stroke, lives in ******, cant drive, needs her phone for medical appointments. A year ago! So we get to the store to ask employee to look in the back for the phone. No no cant do it. Too much in the back. There is no compensation for the lost phone just excuses. (Spoke with Tabil). We leave frustrated. We shop then go back to the store after a couple of hours so I can pick up a business card. Remarkably it has been found. Employee is fixing. Said he lost phone number. Both my cousins landline and mobile phone numbers are taped to the package! (?). He tells me the price and I ask for compensation as it was lost for a year. Goes on phone with manager. Takes $20 off. I state that Im unhappy with this. Employee says that is all he can do. We pay. I ask for manager. Hes in tomorrow. (Manager:*****). I call Tues to speak with *****. No hes not in. Saturday hes in. So Im getting the run around. What I would like is the company to reimburse the entire bill (about $74), then we will walk away like it never happened. Cousin on **** - disabled had stroke. The company is taking advantage of customers. Frustrated. Can you help?

    Customer Answer

    Date: 16/09/2024

    Invoice paid by ***** **** **** as per invoice attached.   Cost is $78.75 and not $74 as I originally stated.  Older/used phone originally owned by ******** ******* (my sister and cousin to ***** ****).   Contact with the mobile company was completed only by ***** ****.  She had tried multiple times to get it back but it was lost in the back.  On the day she did pick it up, ***** ****, ******** and myself went into the store. 

  • Initial Complaint

    Date:28/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint arose from a purchase from the mobile care shop. On april 14th 2023 at 3:25 pm I purchased a ten inch A 7 lite Samsung case along with some other products. I was told by the owner at the time that if there were any issues I could simply walk into any of the mobile care sites within the next 7 days and it would be taken care of as they were all one franchise. He assured me that as I was from Calgary I would have no problem in their stores as long as I had my receipt with me. When I arrived home I discovered that the model of the case was correct but. The size was wrong. I went to a mobile care center in Calgary. And was promptly told that since the franchises were individually owned, there was nothing they could do. I would have to return to Edmonton to point of purchase. This owner in Edmonton that sold me the case knew this and committed fraud just for a sale. He also misrepresented his stores and franchises policies for that sale

MobileCare is NOT a BBB Accredited Business.

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