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Business Profile

Moving Companies

AMJ Campbell Edmonton
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arranged to move from Edmonton to rural southern Manitoba. Requested payment on delivery date (as we have done before with these movers) and it was agreed. I have the email exchange.
    Moving day was hectic and I realized after they didn’t get payment. Thought I should check my m/c and lo and behold they had processed payment the day before the move. Without my consent. Without notifying me. I just today received a copy of the bill..10 days later and I’m sure only because I notified them about the unauthorized transaction. They are ignoring the situation and the severity of it.
    M/c was billed Oct 24
    Delivery was Oct 25

    Business Response

    Date: 17/11/2023

    Good morning,

    Client was aware that we would be processing final charges either the day before or on load day. She was provided the final bill of lading and in our phone conversation she had requested payment just before delivery. The driver was delivering the shipment in the morning so payment was done the day prior as client was advised that payment had to be processed prior to the driver opening up his truck to deliver. I have also enclosed my email to our operations department indicating clients request and i have enclosed the confirmation letter that indicates that our policy is that we process payments 24 hours after loading the shipment. Client was aware of the procedure as she signed the document and we made an expection regarding timing of payment.

    Please contact me if you have any other questions.

    Kind regards,

    ******* *******

    Customer Answer

    Date: 17/11/2023



    Complaint: 20831710



    I am rejecting this response because:

    They are misrepresenting the facts. Attached is an email exchange re paying on delivery. Susan admitted to me that it wasn’t supposed to happen. I didn’t receive a copy of the bill until Nov 6. 

    I was trusting AMJ to do what they promised. Which was not to charge my mastercard without authorization. Without providing a copy of the bill.  Susan was great in every other way and I believe this error wasn’t hers but someone in Winnipeg. 


    Sincerely,
    ****** ******

    Business Response

    Date: 20/11/2023

    Good morning,

    We confirmed with the destination agent that the delivery was done in the morning so due to the delivery being in the morning we had to process the charges the day before as it needs to be paid prior to delivery and off loading.

     

  • Initial Complaint

    Date:24/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - No Invoices provided for Storage Fees for June-August.
    - Unauthorized Charges to a Credit Card.
    - Incorrect Charges for Storage Fee Increases effective June 18th.
    - No Explanation or Emails explaining Delay in receiving Invoices.

    Business Response

    Date: 26/08/2022

    Good day,

    I have checked our records and we don't have anyone by the name of ***** **** in our storage. Is it possible that this complaint is for an AMJ location in Ontario? or could the storage be under another name with Mr. **** paying for it?

    We did have a recent increase in storage rates however everyone was given 30 days notice via email.

     

    Thank you

AMJ Campbell Edmonton is BBB Accredited.

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