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Business Profile

Mufflers

Midas Auto Service Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mufflers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in to get the tires changed, and front struts and back shocks. After I picked it up the car the tire fell off while I was driving causing damage to the car body. The tire flew across the road almost injuring other people. Body was fixed and I was told everything was fine with the car. It took 3 weeks to get my car back again. No rental car was supplied. When I got the car back ,the back shocks were now making noise a loud noticeable sound. I brought the car back again. Nothing was fixed. It feels like the shocks are not attached properly. The car feels unsafe to drive. I spent close to $4000.00 to get my shocks and struts done. I need my car repaired.

    Business Response

    Date: 11/11/2022

    This vehicle is in the shop right now and we replaced the shocks for her yesterday.  Still waiting for the customer to pick up her vehicle as all repairs have been completed

    Customer Answer

    Date: 14/11/2022


    Complaint: 18390244

    I am rejecting this response because: I have the car. I picked it up several days ago Its still not working

    Sincerely,

    ******* *******

Midas Auto Service Experts is NOT a BBB Accredited Business.

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