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Business Profile

New Car Dealers

Alberta Honda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2023 Honda CRV at Alberta Honda on April 16th 2024. Initially, the salesperson told me the vehicle was a "management vehicle", but I was told three months later that the vehicle was actually a service loaner. I was given a ****** during purchase that stated "0 service records", three months later I found out that the vehicle had engine problems a month before I purchased, and none of the engine service was reported to ******. The dealership stated in August 2024 that they "don't report to Carfax", even though they are registered with AMVIC and should be a trusted source for vehicle sales. During purchase, I was given a copy of a signed Honda Certified Pre-Owned Mechanical Inspection that stated an oil change was a mandatory item on the inspection, the dealership manually reset my oil life to 100%, but I found out three months later that the vehicle had never had an oil change. The dealership cannot provide any records of an oil change, and I was told by the general sales manager that obviously an oil change was never completed. Meaning the practically brand new vehicle went over two years without ever having an initial oil change until I had it completed on July 31 2024.I requested the dealership buy the vehicle back, but their only offer would leave me with $11,000 in negative equity after only owning it for less than four months. The dealership has no accountability, and is taking zero responsibility for their lies and actions. I purchased the vehicle, as it was practically brand new with low kilometers, but the transaction was fueled by lies, falsified documents, and undisclosed information due to the dealership not reporting the engine issues and services that they completed themselves. These new CRV's are incredibly expensive, and the risk for continued engine issues in the future is incredibly high, and almost inevitable, given the previous engine problems and the vehicle never having an oil change completed after original manufacturing.

    Business Response

    Date: 24/09/2024

    Dear ****,

    Thank you for the opportunity to address the concerns raised by our customer regarding the purchase of a ********************* CR-V in April 2024. Our dealership is committed to transparency and customer satisfaction, and we are pleased to report that we are actively working toward a resolution with the customer and will reach out with a confirmation once a resolution has been achieved.

    Our goal is to ensure that our customers feel confident and satisfied with their purchases. We are committed to resolving this matter in a fair and transparent manner and appreciate the BBBs involvement in helping us facilitate this resolution.

    Sincerely, 

    **** *******
    General Sales Manager
    Alberta Honda

     

    Customer Answer

    Date: 01/10/2024

     
    Better Business Bureau:

    I personally mailed a written letter to the owner of the dealership, I am not sure if this was a factor in the final resolution, but within 10 days of mailing my letter I received a new option from the dealership. This new option put me into a brand new 2025 CRV with slightly lower payments with a lower interest rate. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sincerely hope that their sales practice is seriously reviewed with the staff and adjusted accordingly so that other customers do not have to find themselves in a similar situation as I was put into  


    Sincerely,

    ***** ******

Alberta Honda is NOT a BBB Accredited Business.

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