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Business Profile

Plumber

Jetco Mechanical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ******* In November of 2021 I had a new fan coil and condenser unit installed in my son’s apartment for $6263.25 which was paid in full. In May the technician came out to pressurize the lines. At that time it was stated everything was working. When attempted to use some water was dripping from the unit mounted in the ceiling. Jetco sent out a technician twice but he was unable to fix it. We are now told the new fan coil which is on warranty is held up by the manufacturer. After over 2 months the air conditioner has not worked for one minute. I have phoned and emailed this company many times and they assure me they’re trying to get the fan coil. To resolve this issue I would like the air conditioner working or have my money refunded.

    Business Response

    Date: 23/08/2022

      Our ******* ******* ******* ******* has been working diligently trying to find an alternate product as the Supplier of the faulty fan coil (******** ********) refused to warranty or even communicate with us about a replacement. After multiple attempts with ******** ******* went with another supplier and we should see the unit before the end of this week. ******* has been in contact with ***** ******* and we will be replacing the coil that is a different model and configuration at our cost to remedy the issues.

    Customer Answer

    Date: 23/08/2022


    ****** ******** *******

    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Jetco Mechanical is NOT a BBB Accredited Business.

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